What kind of payments do you accept?
We accept all major credit cards or you can pay with Paypal.
How long will it take for my order to be shipped?
We try to ship same day for stock orders, though it can take up to three business days (unless otherwise noted, Monday-Friday excluding holidays) to ship orders. If you ordered ANY preorder items, your order will not ship till the final product arrives. We recommend NOT ordering a stock item alongside an item listed as PREORDER as it means your stock piece is going to hang out with us till the preorder arrives. Just place two orders; the shipping savings isn’t that great (most small items ship by first class, which is pretty cheap)
Stock items do not have PREORDER in their titles!
Where in the world do you ship?
We ship worldwide! We are based in Los Angeles, California in the United States. That’s also where all of our product is made. However, international shipping is not cheap. We can't change that, that's just the way it works. We also are not responsible for any import tariffs or customs fees. We apologize in advance for any customs your country would charge.
Can I change/cancel my order?
So long as the item has not shipped, yes. If you are cancelling, we return all but 5% of the order to cover transaction fees.
I have a question about my order?
We are here for you! Message us through the contact page and we will do what we can to help you out!
REFUND & EXCHANGE POLICIES
What is your return/exchange policy?
You may return or exchange your unworn (we understand if you try it on, but smells/stains? That’s worn) and unwashed items within 45 calendar days after purchase. We can not return shipping fees, and we charge a 5% restocking fee.
You can process your return RIGHT HERE! Our return process allows for you to print a return label right from your computer, and that shipping will be deducted from your refund. If your item arrived with a defect and you would like to return or exchange it, use the above page and select 'Manufacturing Flaw' and include in the notes where the flaw is. We will not charge you the return shipping, and if you are wanting an exchange please note it and we will send a replacement on us! We stand by our work!
So long as we have the product in stock we can exchange it. If you are wishing to exchange for a completely different product, that is a return and new sale. We can not exchange between products, only between sizes.
For an exchange, we would need you to purchase the replacement size and put that order number in the return notes on the above page.
You can send returns/exchanges back in the original shipping packaging.
It may take a few days for us to process returns, so even if you have shipped it back to us and it’s showing as delivered, it may take a few days for us to return it fully and credit the amount to your card or account.
Help! I preordered a piece, and it arrived after the 45 day return policy!
We got you. Contact us and we can process a manual return, we give you another 7 days after it's delivered to return/exchange. And if you were out of town, we still work with you. We want you to be thrilled with your piece, and if you aren't, we will make it right.
My product arrived damaged, what do I do??
You can use our Returns/Exchange page to help you RIGHT HERE!
However, replacements are only provided in the same item and size only, provided we have stock of the item! We will message you if the size is not available!
Does my shipment include insurance?
If you select 'Priority Mail' your package will include $100 of insurance. First Class Packages (both Domestic and International) have zero insurance and insurance can not be added to them.
How long will it take to receive my order?
So long as you ordered stock items, they take normally 2-6 days in the states, and between 8 and god-knows-how-long for International orders. Due to post office policies, we can not be held responsible for any domestic or international orders going astray. We are working on expanding our shipping options and hope to bring other options to you soon.
How long will it take to receive my preorder?
We try to list the month that a preorder will ship in the individual listings. There are times when factories face delays, thus the product will be delayed. Things happen, and we try our best to get them out on time if not early. Please note, if an listing states a month the product will ship in, there is little chance of the piece shipping before that month. Your credit card will be charged when you check out.
How can I find out if my order has shipped?
You will receive a shipping confirmation e-mail when your order has shipped. You can also contact us anytime using our contact page.