All discounted stock purchases are FINAL SALE - no returns/exchanges. Returns of full price and preorder apparel are to store credit (never expires). Shipping is non-refundable. We do not allow any cancellations.
You may see a shipping label generated and not move for a week; that's because we have split shifts of our picking/shipping team. If you haven't seen movement out of Pre-shipment in 14 days hit us up!
We rarely close a preorder BUT we do place our orders with our factories after a few days of launching a piece so it may start to sell out! Prices also increase after the first day of launch!